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Terms and conditions

Welcome to Blue Lagoon online shop which is owned and operated by Blue Lagoon ehf. We use the terms “we”, “our” and “us” in reference to Blue Lagoon ehf. throughout our Terms and Conditions.

Legal address:

Blue Lagoon Iceland
Nordurljosavegi 5 - 9
240 Grindavik


Please read these Terms and Conditions carefully before using the online shop, in particular before placing an order. By using and/or visiting the online shop, you acknowledge that you have read, understood and agree without limitation or qualification to be bound by those Terms and Conditions.

These Terms and Conditions apply to all purchases made in the online shop Should you not agree to these Terms and Conditions, we kindly ask you not to use the online shop.

We understand that your privacy is important to you. To provide you with the features and benefits of online purchases with Blue Lagoon, we need to collect information from you through the online shop. For delivery of the purchased products we collect information on full name, shipping and/or billing address and contact information; e-mail and telephone number.

Through our store you can subscribe to the Blue Lagoon Club. Members of the Blue Lagoon Club regularly receive newsletters with information on events, latest product development and offers and discounts on selected products. Should you not wish to receive e-mails or other information from us, please unsubscribe from our newsletters through the unsubscribe link in the bottom text of every e-mail.

The online shop keeps a customer record and sales history but never grants any personal information to unaffiliated third parties without your consent. We shall only disclose such information if we deem it necessary in order to comply with laws and regulations.

The products available in the online shop are for personal use only and may under no circumstances be purchased for sale or re-sale. Our formulas are patented: US 8,795,679 B2 | EP2026759 B1.We reserve the right to reduce or cancel an order, with or without notice, if we believe, in our sole discretion, that it may result in violation of our Terms and Conditions.

The products are for external use only. Each product description in the online shop and on the product packaging provides a description of how to use the product. You agree that we cannot be held liable for unintended unconventional use of the products purchased in the online shop.

We do our best to keep information, product descriptions and photos in the online shop as accurate as possible. However, to the extent permitted by applicable law, we do not warrant that product descriptions, colors, information or other content available in the online shop are accurate, complete, reliable, current, or error-free.

All prices in the online shop are either in EUR or USD, depending on your location. Please note that prices quoted in the online shop can change without notice.

Prices in EUR include VAT. Depending on your location the applicable VAT is either paid directly at the online shop or is excluded from the product price at the end of the checkout procedure, to be paid upon delivery. Please visit our shipping terms for further information..

When placing your order you will receive an e-mail at the end of the order procedure whereby your order is acknowledged. All orders made in the online shop require full payment with a credit card at the time of order. Receipt of payment does not mean that an order has been accepted as we reserve the right to return your payment in the event the order is not accepted. You will receive a tracking code via e-mail when the transaction is completed and your order has been shipped; paper invoice follows each package.

We also reserve the right to cancel an order due to, but not limited to, the availability of the product and product price or product description error.

We accept the following credit cards:

Transactions will appear on your credit card statement in the same currency as your order. Please note that transactions on your credit card may carry difference in exchange rates, if calculated to another currency. We will not bear the cost of the use of the credit cards.

Should there for any reason be a problem with the transaction, i.e. the credit/debit card is invalid, we reserve the right not to accept the order.

We understand that security is important to you. We work to protect the security of the information you provide in order to complete your online order. The online shop uses 128-bit Secure Socket Layer (SSL) encryption from Thawte to ensure that your credit card number and other sensitive information are kept confidential and secure. This is the most advanced consumer online security technique to date. If your browser does not support SSL, we recommend that you upgrade to the latest version of any browser to enhance the security of further transactions, otherwise the transmission of your personal data may not be protected and we disclaim any responsibility in this regard. More information on SSL, Thawte and the encryption can be found on the Thawte website.

We do not store credit card numbers in any files, databases or html data.

We do our best at each time to ensure the best and fastest service of delivery. It depends on customers’ location from where products are shipped; the Netherlands, the US or Iceland. Import fees are charged on some deliveries depending on customers’ location. Import fees depend on the purchase amount and customs regulations of the import country. We are not responsible for any import fees charged. For further information on applicable import fees in your country, we recommend that you contact the customs authorities.

For further information on shipping terms, delivery time and price, please click here.

Whether an order is processed and shipped the same day or the following day depends on the time of the day it is placed and accepted. This might be the case during weekends as well, since Blue Lagoon orders are shipped during business days only. We recommend that you carefully review the order before making payment, to ensure that you are completely satisfied with the purchase. In the event you wish to amend the purchase after finishing the checkout procedure and the order has been accepted, you must carry the cost of any changes that need to be made on the delivery.

All information and content in the online shop, including but not limited to trademarks, logos, texts, photographs, graphics, images, audios, videos (collectively, "the content") is the exclusive property of Blue Lagoon hf., and is protected by Icelandic and international laws, including laws governing copyrights and trademarks.

Neither the content nor any portion of the online shop may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, prior written consent.

This site and the online shop is provided by us on an “as is” and “as available” basis. We make no representations or warranties of any kind whatsoever either express or implied, in connection with these Terms and Conditions or the site, including and not limited to warranties of merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable.

We shall not be liable for damages of any kind, direct, indirect, incidental, special, punitive or consequential damages resulting from the use or inability to use this site.

You agree that any claim, action or lawsuit arising out of these Terms and Conditions and/or the services/products purchased, shall be interpreted and governed in conformity with Icelandic law. For any legal dispute which may arise between you and Blue Lagoon hf., both parties submit to the exclusive jurisdiction and competence of the Judges and Courts of the town of Reykjanesbær, Iceland or the Supreme Court of Iceland in case of an appeal.

We kindly ask you to review other policies on the site, such as our Returns and Refunds policy and Shipping policy. These policies also govern your use of the online shop. We reserve the right to make changes to the site, or any of those policies and these Terms and Conditions at any given time without further notices. Any amendments to these Terms and Conditions come into effect when posted on our website. Your continuing use of the online shop after such amendment constitutes agreement to any amendment made to the Terms and Conditions.

If for any reason a provision or a part of this agreement should be judged by a court to be invalid or unenforceable, the remainder of the Terms and Conditions shall be valid and continue in full force and effect. All exceptions and limitations are only to apply to the extent permitted by Icelandic law.

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